Refund policy
The Dwelling Haven
Effective Date: August 2026
Thank you for shopping with The Dwelling Haven. We are a Christian lifestyle brand offering physical faith-inspired products created to encourage faith, prayer, worship, healing, hope, and a deeper relationship with Jesus Christ.
We want you to feel confident when shopping with us. Please review our return and refund policy before placing your order.
30-Day Return Policy
We accept returns on eligible physical products within 30 days of delivery.
To be eligible for a return, your item must be:
- Unworn and unused
- In its original condition
- Free from stains, odors, damage, or signs of wear
- Returned with original tags and packaging, when applicable
- Accompanied by proof of purchase or your order information
Please do not send a return without contacting us first.
To request a return, contact support@thedwellinghaven.com
.
Please include your name, order number, item you would like to return, and reason for the return.
If your return is approved, we will provide instructions explaining how and where to send your item.
Damaged, Defective, or Incorrect Items
We carefully prepare our products and want every order to arrive in excellent condition. Please inspect your order when it arrives.
If your product arrives damaged, defective, misprinted, or you receive the wrong item, please contact us as soon as possible at support@thedwellinghaven.com
.
Please include your order number and clear photographs showing the issue.
Once the issue has been reviewed and verified, we will work with you to provide an appropriate resolution, which may include a replacement or refund.
Non-Returnable Items
For health, hygiene, safety, or customization reasons, certain products may not be eligible for return.
Non-returnable items may include:
- Items that have been worn, washed, used, altered, or damaged after delivery
- Items returned without original packaging or tags when applicable
- Personalized or custom-made products, unless they arrive damaged or defective
- Final-sale or clearance merchandise clearly identified as final sale
- Gift cards, if offered
Please contact us before purchasing if you have questions about whether a particular item is eligible for return.
Apparel, Hats, Tote Bags & Accessories
Eligible unworn apparel, hats, tote bags, and accessories may be returned within 30 days of delivery when they remain in their original, unused condition.
Please carefully review product descriptions, sizing information, colors, and other product details before ordering.
Physical Devotionals, Prayer Journals & Books
Physical devotionals, prayer journals, books, and similar products may be returned within 30 days of delivery if they are unused and remain in new, resalable condition.
Products containing writing, markings, stains, bent or damaged pages, or other signs of use may not be eligible for return.
If your devotional, journal, or book arrives damaged or defective, please contact us so we can assist you.
Exchanges
We accept exchanges on eligible products, subject to product availability.
If you need a different size, color, or eligible replacement, contact us at support@thedwellinghaven.com
within 30 days of delivery.
If the requested replacement is unavailable, we may offer another available option or process the eligible return according to this policy.
Return Shipping
Customers are responsible for return shipping costs for standard returns involving preference, sizing, or a change of mind.
If an item arrives damaged, defective, misprinted, or incorrect due to an error on our part, The Dwelling Haven will work with you regarding the appropriate return, replacement, or refund process at no additional return-shipping cost to you.
Original shipping charges are generally non-refundable unless the return resulted from an error by The Dwelling Haven or as otherwise required by applicable law.
Refunds & Refund Processing Time
Once we receive and inspect your eligible return, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 5 business days.
After the refund has been issued by The Dwelling Haven, your bank, credit card company, or payment provider may require additional time to process and post the refund to your account. Processing times may vary depending on your financial institution.
Original shipping charges are generally non-refundable unless otherwise stated in this policy or required by applicable law.
If more than 10 business days have passed since we confirmed that your refund was issued and you have not received it, please contact us at support@thedwellinghaven.com
.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible at support@thedwellinghaven.com
.
We cannot guarantee that an order can be canceled once processing or fulfillment has begun.
If your order has already shipped, it will need to follow the applicable return process after delivery.
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address during checkout.
If you notice an error in your shipping address, please contact us immediately.
We cannot guarantee that an address can be changed once an order has entered processing or has been shipped.
Unauthorized Transactions
If you believe an order was placed using your payment method without your authorization, please contact us immediately at support@thedwellinghaven.com
.
Additional verification or documentation may be required when reviewing the transaction.
Customer Responsibility
We encourage customers to carefully review product descriptions, photographs, sizing information, materials, colors, estimated processing times, and other product details before purchasing.
Colors may appear slightly different depending on your screen or device settings.
If you have questions about a product before placing your order, we are happy to assist you.
Contact Us
For questions regarding returns, refunds, exchanges, damaged products, or your order, please contact:
The Dwelling Haven
Email: support@thedwellinghaven.com
Customer support inquiries are typically answered within 24–48 business hours.
Thank you for choosing The Dwelling Haven. We are honored to create faith-inspired products designed to encourage you, strengthen your faith, and remind you of God's promises in everyday life.
With love and blessings,
The Dwelling Haven